Bookings and Cancellations.

This policy outlines the bookings and cancellations conditions for services provided by Bayside Allied Health Pty Ltd Trading as Melbourne Myotherapy Centre. We have established a bookings and cancellations policy in alignment with other policies (including but not limited to our privacy, terms of use, and payment and refund policies) to ensure the efficient management of our clinic and to provide fair treatment to all our clients. To ensure that we can optimise our appointment schedule, maintain reduced operational costs (including the fees we set for our clients), and accommodate other clients in need of our services, the following policy applies:

This policy applies to all clients of Melbourne Myotherapy Centre who utilise our services.

In accoradance with our Payments and Refunds Policy:

• We do not require a deposit at the time of booking your appointment
• We reserve the right to request payment prior to the commencement treatment.
• Failure and/or refusal to this request may result in your appointment being cancelled.

• A request to reschedule an appointment whereby more than 24 hours’ notice will not incur any rescheduling fees.
  • At our discretion, if additional/ongoing reschedules occur, we reserve the right to cancel your appointment and charge you a rescheduling fee equal to 50% of the appointment cost.
• A request to reschedule made with less than 24 hours’ notice will be treated as a cancellation (see Section 1.5).
• Private Health Insurance rebates are not available on any fees incurred through rescheduling and/or where the client has not recieved treatment.

In accordance with our Payments and Refunds Policy:

• Any cancellations made with less than 24 hours’ notice of the scheduled appointment will incur a cancellation fee equal to 50% of your appointment cost
• Any cancellations made with less than 4 hours’ notice of the scheduled appointment will incur a cancellation fee equal to 100% of your appointment cost
• Private Health Insurance rebates are not available on any fees incurred through cancellations and/or where the client has not recieved treatment.

In accordance with our Payments and Refunds Policy:

• Failure to attend an appointment will result in the appointment being considered a ‘No Show,’ incurring a cancellation fee equal to 100% of the appointment cost
• Future appointments may be subject to action equivelant to that mentioned in Section 1.3 Rescheduling
• We reserve the right to prevent any person from making future bookings with us either indefinately and/or until any outstanding balances are paid
• Private Health Insurance rebates are not available on any fees incurred through no shows and/or where the client has not recieved treatment. You may contact your private health insurance provider to enquire as to whether you are entitled to any rebate for any late cancellations and/or no shows

To ensure the smooth operations of our business and that each of our clients recieves fair and equal treatment, if you arrive late for your appointment, we may not be able to provide the full duration of your consultation/appointment; however, the full fee will still apply.

In accordance with our Payments and Refunds Policy:

• Any fees outstanding due to late cancellations and/or no shows will be debited from your nominated account.
• Where the outstanding balance cannot be debited, you will be invoiced. Clients who book future consultations will be required to pay any outstanding balance prior to the commencement of those sessions.
• We reserve the right to refuse service and/or cancel future appointments if any invoices remain unpaid.

• Private Health Insurance Rebate: Private health rebates will not be processed for late cancellations, no shows and/or other fees as no services were rendered. Clients who wish to claim rebates on cancellations, no shows and/or other fees will need to contact their individual private health fund to apply for a private health insurance refund.

We reserve the right to make changes to this policy at any time. Melbourne Myotherapy Centre appreciates your understanding, as we believe that effective communication between practitioners and our clients is essential for maintaining healthy relationships.

If you have any questions regarding our bookings and cancellations policy, please feel free to contact us.